Shipping policy

All orders are created after order submission. Due to the time needed to complete the custom designs, please allow up to 7 to 10 business days for order processing. If items are needed sooner, please email us at Sparkledivaapparel@gmail.com to confirm that we are able to complete your order based on your timeframe.

Order confirmations are emailed after purchases are completed. Upon completion of order processing & shipping, the tracking information will be sent to the email you provide during check-out. Please ensure it is accurate.

Custom Orders will be started once the payment has been received. If your paying by check the check has to be cleared by the bank before work begins on your order. 

Shipping Policy

Thank you for choosing Sparkle Diva Apparel! We’re excited to create a custom order just for you. Please review our shipping policy to understand how we manage the shipping of your personalized products.

Processing Time

  • Order Processing: Each custom order is uniquely crafted to your specifications. The processing time for custom orders can take up to 2 weeks, depending on the complexity and specifics of your order. We will keep you informed of the status and any potential delays.

  • Order Confirmation: After placing your order, you will receive an email confirmation. Once your custom order is ready for shipment, you will receive another notification with shipping details.

Shipping Methods and Costs

  • Available Shipping Options: We offer a range of shipping methods, including [Standard Shipping, Expedited Shipping, Two-Day Shipping, etc.]. The shipping cost is determined based on the method you choose and your delivery location.

  • Shipping Costs: Shipping costs will be calculated at checkout based on the size, weight, and destination of your order. Additional fees may apply for expedited shipping options.

Delivery Times

  • Estimated Delivery: Delivery times vary based on the chosen shipping method and your location. Standard shipping typically takes 10 to 15 business days after the processing time. Expedited options may deliver within 5 to 7 business days after processing.

  • Tracking Information: Once your order has shipped, you will receive a tracking number via email. Use this number to monitor the progress of your shipment online.

Shipping to Multiple Addresses

  • Multiple Shipments: For orders with items going to different addresses, please place separate orders for each address. Each order will be processed and shipped individually.

International Shipping

  • Availability: We offer international shipping to select countries. Please refer to our [International Shipping Information Page] for details on available destinations and rates.

  • Customs and Duties: International orders may incur customs duties and taxes, which are the responsibility of the recipient and are not included in the order total at checkout.

Order Modifications and Cancellations

  • Modifications: Once a custom order is in production, it may not be possible to make changes. Contact our customer service team as soon as possible if you need to modify your order.

  • Cancellations: Orders can be canceled before production begins. Please contact us immediately if you wish to cancel. After production has started, cancellations may not be possible.

Lost or Damaged Shipments

  • Reporting Issues: If your order is lost or damaged upon arrival, please contact us within 1 business days of receiving your shipment. We will assist you in resolving the issue promptly.

Contact Us

For any questions or concerns regarding our shipping policy or your custom order, please reach out to our customer support team at Sparkledivaapparel@gmail.com or call us at 570-753-4658.

Thank you for your understanding and for choosing [Your Company Name]. We look forward to creating something special for you!